General Summary:

As a Support Engineer, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space.

Minimum Qualifications:

• Bachelor's degree and 1+ year of Support Engineering or related work experience.
OR
Associate's degree and 2+ years of Support Engineering or related work experience.
OR
High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.

*Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.

Preferred Qualifications:

•    Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field.

•    Certification in Electronics or related area.

•    Military experience or training in electronics field (Rank E5+ 1 year).

•    3+ years of experience with digital HW, SW, and/or analog RF troubleshooting and debugging.

•    3+ years of experience in a lab environment.

•    1+ year in a leadership role with or without direct reports.

•    1+ year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

Principal Duties and Responsibilities:

•    Performs organizational, low-level debug, development, and process and/or product test support tasks. Executes modifications and revisions of electronic parts, software, system, components or circuitry.
•    Provides layout and design support for engineers and recommendations for small projects.
•    Installs, upgrades, configures, and helps operate company products and/or components based on specifications, tolerances and reliability. Monitors product performance and analyzes failures or malfunctions. 
•    Gathers and integrates data and information from multiple sources and stakeholders to understand specifications and execute tasks.
•    Collaborates with individuals inside own team and across other teams to complete project work and executes individual project priorities, deadlines, and deliverables.

Level of Responsibility: 

•    Works independently with minimal supervision.
•    Decision-making affects direct area of work and/or work group.