#jrg

#QP

Técnico de Mantenimiento | Empresa Internacional en Arranque de Planta | El Marqués, Querétaro

¡Forma parte del arranque de una nueva planta de manufactura!

¿Te gustaría participar en la instalación y puesta en marcha de una empresa internacional desde sus inicios? Esta es una excelente oportunidad para integrarte a un proyecto de crecimiento, trabajar con tecnología de vanguardia y desarrollar tu carrera profesional en un ambiente dinámico e innovador.

Principales responsabilidades

• Apoyar en la instalación, integración y puesta en marcha de maquinaria y equipos.

• Brindar soporte técnico en conexiones eléctricas, neumáticas y actividades de facilities.

• Ejecutar mantenimiento preventivo y correctivo a maquinaria y equipos.

• Dar seguimiento a la gestión de mantenimiento y actividades de TPM.

• Diagnosticar y solucionar fallas en maquinaria e instalaciones.

• Interpretar diagramas eléctricos y de PLC.

• Atender equipos especializados como CNC, servomotores y PLC.

• Colaborar con las áreas de Ingeniería y Producción para asegurar la confiabilidad de los equipos.

Requisitos

• TSU concluido.

• De 3 a 5 años de experiencia en mantenimiento industrial, preferentemente en la industria automotriz.

• Inglés básico.

• Conocimientos en:

  • Neumática.

  • Control electrónico.

  • PLC.

  • Equipos CNC.

  • Servomotores.

• Experiencia con PLC Delta y Allen Bradley.

• Lectura e interpretación de diagramas eléctricos y de PLC.

• Experiencia en mantenimiento preventivo, correctivo y TPM.

• Manejo de herramientas de análisis y solución de problemas.

Competencias

• Trabajo en equipo.

• Comunicación efectiva.

• Orientación al servicio.

• Análisis y solución de problemas.

• Compromiso e integridad.

Horario

Lunes a sábado de 7:00 a.m. a 3:00 p.m.

Posteriormente se implementará un esquema de rotación de turnos.

 ¿Qué ofrecemos?

• Integrarte a una empresa internacional en arranque de operaciones.

• Participar en la instalación y puesta en marcha de nueva maquinaria y procesos.

• Desarrollo profesional y oportunidades de crecimiento.

• Excelente ambiente de trabajo.

• Prestaciones superiores a las de ley.

¡Postúlate y sé parte del equipo que dará vida a una nueva operación desde el primer día!

We’re looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes ownership of the customer experience from initial contact through resolution.

In this role, you will support direct consumers after they purchase through our Retail Program, helping ensure that post-purchase questions and concerns are handled efficiently, professionally, and with empathy.

What You’ll Do

As a Consumer Support Specialist, you will serve as a key point of contact for customers throughout their post-purchase experience. Your responsibilities will include:

• Respond to customer inquiries via phone and email
• Manage approximately 40 to 70 customer support tickets per day
• Track, document, and manage customer cases through Zendesk
• Provide timely responses and consistent follow-up on open cases
• Assist customers with installation concerns and rescheduling
• Coordinate product, kit, and part replacements
• Support refund, warranty, and order-related requests
• Assist customers who may be dissatisfied with their product, installation, color, materials, or overall experience
• Handle frustrated customers with empathy and professionalism while working toward practical solutions
• Prioritize multiple open cases to ensure urgent concerns are addressed appropriately
• Partner with Retail Sales, Accounting, Production, and Patterns to resolve customer issues
• Take ownership of customer cases and follow them through to resolution

What We’re Looking For

• Previous Zendesk experience is required
• Salesforce experience
• Native-level English proficiency
• Previous experience in a high-volume customer service environment
• Strong verbal and written communication skills (native english)
• Excellent multitasking, organization, and prioritization abilities
• Post-purchase customer support experience
• Strong customer de-escalation skills
• Experience with refunds, warranties, replacements, or order management
• Experience collaborating across multiple departments to resolve customer concerns

Schedule

Monday through Friday 7:00 AM to 5:00 PM.

Training will last approximately 2 to 3 weeks and will take place from 7:00 AM to 5:00 PM.

Hiring Process

Our selection process includes three interviews, a medical examination and a drug screening

NOTE: The payroll processed through HSBC

Ready to Join Our Team?

If you have Zendesk experience, strong English communication skills, and experience managing high-volume customer support, we want to hear from you.

If you’re organized, empathetic, comfortable handling challenging customer situations, and motivated to take ownership of problems through resolution, apply today and take the next step in your customer support career.

#QP

#JRG

#shantal

We are seeking a Programming CNC Engineer with experience in CNC programming for wood cutting, machining, and manufacturing processes. This role will play a key part in the development of customized products, process optimization, and the launch of new production initiatives.

The ideal candidate will be responsible for transforming 3D designs and engineering models into functional manufacturing programs, ensuring that cutting and production processes are executed efficiently, accurately, and in accordance with product requirements.

Responsibilities

• Develop, program, and optimize CNC programs for wood cutting equipment, CNC routers, and automated manufacturing machinery.
• Convert 3D designs and engineering models into production-ready CNC programs and validate their performance on the production floor.
• Create and adjust cutting, drilling, routing, and machining strategies for custom products and special projects.
• Support prototype and sample development by performing programming adjustments to ensure product functionality and manufacturability.
• Improve material utilization, reduce waste, and optimize cycle times through continuous improvement initiatives.
• Validate that production output aligns with design specifications, material requirements, and Bills of Materials (BOMs).
• Support new product introductions and ensure successful implementation into production.
• Provide technical support and troubleshooting related to CNC programming, design, and manufacturing processes.
• Collaborate closely with Production, Engineering, Logistics, and Operations teams to ensure manufacturing requirements are met.

Requirements

• Bachelor’s degree in Engineering or a related field.
• Strong CNC programming experience, preferably within wood cutting and wood component manufacturing environments.
• Experience with CNC routers, machining centers, cutting equipment, or similar manufacturing technologies.
• Proficiency in SolidWorks for 3D modeling and design modifications.
• Knowledge of CNC programming, G-code, blueprint reading, and CAD model interpretation.
• Experience with Microvellum is highly desirable; experience with similar woodworking CNC software will also be considered.
• Knowledge of Lean Manufacturing, Kaizen, 5S, and continuous improvement methodologies.
• Familiarity with problem-solving methodologies such as 8D.
• Experience working with ERP systems such as Dynamics, Oracle, or similar platforms.
• Conversational English required to participate in technical meetings and present project updates.

Desired Profile

• Experience in furniture manufacturing, industrial woodworking, wood product manufacturing, or similar CNC-driven industries.
• Self-motivated, proactive, and results-oriented professional.
• Ability to work effectively in both programming and production floor environments, ensuring that finished products accurately reflect engineering intent.
• Strong technical and analytical problem-solving skills with a focus on process improvement and manufacturing excellence.

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Supervisor de Producción | Maquinados

El Marqués, Querétaro 

 Buscamos un Supervisor de Producción con experiencia sólida en procesos de maquinado, responsable de coordinar la operación, asegurar el cumplimiento del programa de producción y dar seguimiento a los principales indicadores del área.

Requisitos indispensables

• Ingeniería Industrial, Mecánica, Manufactura o afín.

• Mínimo 3 años de experiencia en supervisión de producción.

• Experiencia indispensable en procesos de maquinado / industria metalmecánica.

• Disponibilidad para rol de turnos ( cambios mensuales) 

• Experiencia liderando personal operativo y coordinando procesos de producción.

• Seguimiento a programa de producción y KPIS

• Conocimiento de análisis de causa raíz y solución de problemas.

• Manejo de ERP como SAP, Oracle o similar.

• Excel y Microsoft Office

Principales responsabilidades

• Coordinar el cumplimiento del programa de producción.

• Supervisar al equipo y asignar actividades de acuerdo con las prioridades de operación.

• Monitorear KPIs y establecer acciones ante desviaciones.

• Asegurar el aprovechamiento de recursos y disponibilidad de materiales.

• Implementar y dar seguimiento a procedimientos estándar de producción.

• Coordinar acciones con Calidad, Ingeniería y Mantenimiento.

• Identificar oportunidades de mejora para incrementar la eficiencia y estabilidad de los procesos.

Ofrecemos prestaciones superiores**

                                                                                     ¿Tienes experiencia supervisando producción y conocimiento directo de procesos de maquinado? Comparte tu CV para conocer más sobre la oportunidad.