GPS tech support for customers that have an account with the company, the role of the technician its to provide 
the support of any issue related to service; the tech representative will:

• Document the cases of each call correctly
• Review emails received where diagnosis and direction guides are provided.
• Answer incoming calls to detect technical problem and provide a solution.
• Maintain call quality according to company standards
• Keep metrics within the company's established goals.
• Remote diagnostics of electronic products.

requirements for the role:

• Call Center Experience -Tech Support it's a plus-
• Knowledge and taste for Technology
• Problem Analysis
• Customer Service
• Basic use of Android 
• Schedule Availability
• High School degree
• Written and Conversational English
• Experience troubleshooting on phone devices, internet service or order entry. (preferable) 
• Experience technical support for hardware products. (preferable)
• Experience troubleshooting Product issues. (preferable)
• Working knowledge of MS office applications (Word, Excel, Outlook).
• Strong data entry skills.

*Respond to customer inquiries (Order Management, RMA status, delivery)
*Resolves production scheduling, shipping or invoicing problems
*Answer incoming customer calls, chats and emails
*Process orders, answer inquiries and questions, troubleshoot problems and provide information
*Received customer purchase orders and review them for completeness and accuracy
*Monitor weeks of stock in hub
*Enter and manage customer purchase orders in SAP
*Prepare reports as needed for internal and external customers
*Perform order tracking/POD research
*Participate in special projects as needed
*Mentor new team members

*High School or Bachelors degree in Business
*3-5 years experience in customer service / order management or account management
*Understanding of retail sales terms and processes
*ERP systems (SAP / Oracle)
*Knowledge of supply chain and order management (preferable)
*High Volume of processed orders
*Microsoft office - Excel - Vlookup + Pivot Tables
*English Proficient

Summary:

As a member of the IT department, you will be involved in all types of company requests, with the priority of keeping the computer equipment at the Tijuana site fully operational. You will be responsible for computers, network equipment, servers and as a production support to ensure a high level of quality and availability.

Your ability to make proposals, your management of priorities and reporting, your autonomy as well as your willingness to make the department grow are important assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Be the IT support representative for the group and the Tijuana plant (Approximately 300 user positions)
• Ensuring user support in an international context (English required)
• Guarantee the KPIs of IT support
• Work with system administrators on the root causes of problems with a view to continually reducing the number of requests.
• Work in partnership with other IT Specialists to ensure quality of service
• Ensure the supervision of systems and servers
• Identify training gaps and train users
• Have a pronounced sense of customer service and be quality-oriented
• Be pro-active and be part of a continuous improvement process
• Ensuring a high level of reporting and priority management capability
• Participate in the documentation effort

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree
• 80% English required.
• Good interpersonal and communication skills

COMPETENCIES:

PERSONAL SKILLS

• Ability to work on several issues at the same time, while being attentive to the details and priorities of the department;
• Have a high degree of autonomy and adaptability;
• Be a good communicator, customer-oriented, know how to inform and enjoy teamwork;
• Demonstrate initiative;
• Be action-oriented;
• Ability to solve problems;
• Good analytical skills, adaptability and open-mindedness;
• Sense of organization and rigor in his work;
• Constant desire to learn new information technologies;

IT SKILLS

• Knowledge of Windows Xp, 7 and 10 environments, Office Suite, Office365;
• Knowledge of the components of the computer equipment (Computer, Printer, IP phone, network);
• Knowledge of information system components (AD, DHCP, DNS, VPN, VMWare Virtualization)
• Notion in wired and wireless network infrastructure (Router, switch, firewall, VLAN, WIFI) and TCP/IP protocols;
• Notion of the application environment (Application server, Database, SQL Language);
• Advantages: Knowledge of scripting (powershell, bash);

Advantages: Knowledge of data flow between systems

AUXILIAR DE IMPORT EXPORT

Actividades:

* Reportes de Activo Fijo de clientes. *Etiquetado físico del Activo Fijo.
* Auditoria de activos fijos
*Inventario físico

Experiencia y requisitos:

*Recién egresado, pasante de la carrera de comercio exterior, negocios internacionales o afín  (no estudiante)
*Experiencia no mayor a 1 año
*Gusto por el trabajo en equipo
*Actitud de servicio
*Pro activo
*Conocimiento de Anexo 24 SEER (no indispensable)
*Licencia de conducir vigente (indispensable)

Brinda soporte a las áreas: Laboral, reclutamiento, capacitación, seguridad e higiene, clima laboral, procesos administrativos, así como diversos proyectos del departamento de Recursos Humanos, y áreas administrativas.
• Apoyo en reclutamiento directo así como aplicación de exámenes psicométricos.
• Inducción al personal de nuevo ingreso
• Control de matrices de entrenamiento.

Requisitos: 

• Estudios a nivel profesional (Licenciado en administración, Psicología, Comunicación, Negocios Internacionales, o a fin).
• Experiencia de 1 año en el área de Recursos Humanos y administración.
• Experiencia básica en matrices de entrenamientos y auditorias.
• Experiencia en la industria maquiladora, o empresas de servicios, (personas que quiera incursionar en la industria maquiladora).
• Manejo de Microsoft office avanzado (word, PowerPoint, Excel), Sistema Tress
• Actitud de servicio.
• Dinámica (o).
• Proactiva (o)
• Dominio del idioma Inglés 70%

La posición de Import Export y Logística es clave para asegurar que las importaciones y exportaciones de materia prima, producto terminado, maquinaria y/o herramientas se cumplan en tiempo y forma.

Coordinar las actividades de logística de tráfico nacional e internacional, incluyendo asignación de unidades de transporte, entrega de documentación reglamentaria y monitoreo de actividades de cruce fronterizo.

Alimentar toda la información relativa a las operaciones de importación y exportación en sistema de control de inventarios.

Elaboración de facturas de exportación de materia prima.

REQUISITOS:

*3 años de experiencia en posición similar.
*Carrera profesional, técnico o equivalente en experiencia.
*Conocimientos en ley aduanera, embarques marítimos, aéreos y terrestres nacionales e internacionales (deseable).
*Inglés intermedio a avanzado