We’re looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes ownership of the customer experience from initial contact through resolution.

In this role, you will support direct consumers after they purchase through our Retail Program, helping ensure that post-purchase questions and concerns are handled efficiently, professionally, and with empathy.

What You’ll Do

As a Consumer Support Specialist, you will serve as a key point of contact for customers throughout their post-purchase experience. Your responsibilities will include:

• Respond to customer inquiries via phone and email
• Manage approximately 40 to 70 customer support tickets per day
• Track, document, and manage customer cases through Zendesk
• Provide timely responses and consistent follow-up on open cases
• Assist customers with installation concerns and rescheduling
• Coordinate product, kit, and part replacements
• Support refund, warranty, and order-related requests
• Assist customers who may be dissatisfied with their product, installation, color, materials, or overall experience
• Handle frustrated customers with empathy and professionalism while working toward practical solutions
• Prioritize multiple open cases to ensure urgent concerns are addressed appropriately
• Partner with Retail Sales, Accounting, Production, and Patterns to resolve customer issues
• Take ownership of customer cases and follow them through to resolution

What We’re Looking For

• Previous Zendesk experience is required
• Salesforce experience
• Native-level English proficiency
• Previous experience in a high-volume customer service environment
• Strong verbal and written communication skills (native english)
• Excellent multitasking, organization, and prioritization abilities
• Post-purchase customer support experience
• Strong customer de-escalation skills
• Experience with refunds, warranties, replacements, or order management
• Experience collaborating across multiple departments to resolve customer concerns

Schedule

Monday through Friday 7:00 AM to 5:00 PM.

Training will last approximately 2 to 3 weeks and will take place from 7:00 AM to 5:00 PM.

Hiring Process

Our selection process includes three interviews, a medical examination and a drug screening

NOTE: The payroll processed through HSBC

Ready to Join Our Team?

If you have Zendesk experience, strong English communication skills, and experience managing high-volume customer support, we want to hear from you.

If you’re organized, empathetic, comfortable handling challenging customer situations, and motivated to take ownership of problems through resolution, apply today and take the next step in your customer support career.

#QP

#JRG

#shantal

We are seeking a Programming CNC Engineer with experience in CNC programming for wood cutting, machining, and manufacturing processes. This role will play a key part in the development of customized products, process optimization, and the launch of new production initiatives.

The ideal candidate will be responsible for transforming 3D designs and engineering models into functional manufacturing programs, ensuring that cutting and production processes are executed efficiently, accurately, and in accordance with product requirements.

Responsibilities

• Develop, program, and optimize CNC programs for wood cutting equipment, CNC routers, and automated manufacturing machinery.
• Convert 3D designs and engineering models into production-ready CNC programs and validate their performance on the production floor.
• Create and adjust cutting, drilling, routing, and machining strategies for custom products and special projects.
• Support prototype and sample development by performing programming adjustments to ensure product functionality and manufacturability.
• Improve material utilization, reduce waste, and optimize cycle times through continuous improvement initiatives.
• Validate that production output aligns with design specifications, material requirements, and Bills of Materials (BOMs).
• Support new product introductions and ensure successful implementation into production.
• Provide technical support and troubleshooting related to CNC programming, design, and manufacturing processes.
• Collaborate closely with Production, Engineering, Logistics, and Operations teams to ensure manufacturing requirements are met.

Requirements

• Bachelor’s degree in Engineering or a related field.
• Strong CNC programming experience, preferably within wood cutting and wood component manufacturing environments.
• Experience with CNC routers, machining centers, cutting equipment, or similar manufacturing technologies.
• Proficiency in SolidWorks for 3D modeling and design modifications.
• Knowledge of CNC programming, G-code, blueprint reading, and CAD model interpretation.
• Experience with Microvellum is highly desirable; experience with similar woodworking CNC software will also be considered.
• Knowledge of Lean Manufacturing, Kaizen, 5S, and continuous improvement methodologies.
• Familiarity with problem-solving methodologies such as 8D.
• Experience working with ERP systems such as Dynamics, Oracle, or similar platforms.
• Conversational English required to participate in technical meetings and present project updates.

Desired Profile

• Experience in furniture manufacturing, industrial woodworking, wood product manufacturing, or similar CNC-driven industries.
• Self-motivated, proactive, and results-oriented professional.
• Ability to work effectively in both programming and production floor environments, ensuring that finished products accurately reflect engineering intent.
• Strong technical and analytical problem-solving skills with a focus on process improvement and manufacturing excellence.

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Supervisor de Producción | Maquinados

El Marqués, Querétaro 

 Buscamos un Supervisor de Producción con experiencia sólida en procesos de maquinado, responsable de coordinar la operación, asegurar el cumplimiento del programa de producción y dar seguimiento a los principales indicadores del área.

Requisitos indispensables

• Ingeniería Industrial, Mecánica, Manufactura o afín.

• Mínimo 3 años de experiencia en supervisión de producción.

• Experiencia indispensable en procesos de maquinado / industria metalmecánica.

• Disponibilidad para rol de turnos ( cambios mensuales) 

• Experiencia liderando personal operativo y coordinando procesos de producción.

• Seguimiento a programa de producción y KPIS

• Conocimiento de análisis de causa raíz y solución de problemas.

• Manejo de ERP como SAP, Oracle o similar.

• Excel y Microsoft Office

Principales responsabilidades

• Coordinar el cumplimiento del programa de producción.

• Supervisar al equipo y asignar actividades de acuerdo con las prioridades de operación.

• Monitorear KPIs y establecer acciones ante desviaciones.

• Asegurar el aprovechamiento de recursos y disponibilidad de materiales.

• Implementar y dar seguimiento a procedimientos estándar de producción.

• Coordinar acciones con Calidad, Ingeniería y Mantenimiento.

• Identificar oportunidades de mejora para incrementar la eficiencia y estabilidad de los procesos.

Ofrecemos prestaciones superiores**

                                                                                     ¿Tienes experiencia supervisando producción y conocimiento directo de procesos de maquinado? Comparte tu CV para conocer más sobre la oportunidad.

Production QA Engineer

This position is responsible for evaluating, investigating, and maintaining the Quality Systems at the Tijuana facility, including Nonconforming Material Reports (NCMRs), Manufacturing Deviations, Change Control, Corrective and Preventive Actions (CAPA), and Part Number Generation.

Responsibilities:

• Maintain quality systems at the Tijuana plant, including NCMRs, CAPA, Change Orders (COR), and manufacturing deviations.
• Manage part number generation for semi-finished and finished products. Maintain the Master Validation Plan (MVP).
• Identify deficiencies and implement improvements within quality system processes, ensuring compliance with ISO 13485, FDA regulations (21 CFR Part 820/QMSR), COFEPRIS, and other applicable regulatory requirements.
• Support regulatory inspections conducted by the FDA and international regulatory agencies.
• Support rework activities and define inspection and quality controls.
• Collaborate in coordinating Quality Control resources across manufacturing processes and overtime requirements.

Requirements:

• Bachelor's degree completed.
• Minimum of 5 years of experience in Quality.
• Knowledge of Quality Engineering functions, principles, and best practices, including quality standards such as ISO 13485, 21 CFR Part 820, ISO 14971, and other relevant industry standards.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint).
• Advanced English proficiency.

Benefits:

• Weekly pay.
• Benefits in accordance with Mexican labor law.
• Savings fund.
• Major Medical Insurance (SGMM).
• Life insurance.
• Grocery vouchers.
• Additional benefits.

Location: Pacifico Industrial Park, Tijuana, Baja California, Mexico.

Compañía global de tecnología en health & wellness, dedicada a soluciones para spas y tinas, incluyendo sistemas de control, bombas, jets, sopladores y componentes plásticos que permiten experiencias avanzadas de hidroterapia y gestión del agua. Sus productos llegan a clientes de gran presencia internacional, y aquí encontrarás un entorno ágil, en crecimiento e impulsado por la innovación, donde podrás aportar, aprender y desarrollar iniciativas que elevan el bienestar en hogares y espacios profesionales.

Practicante de Ingenieria

Soporte en actividades de:

• Balanceo de líneas de producción.
• Estandarización de instrucciones de trabajo.
• Actualización y creación del layout para el flujo del proceso.
• Cálculo del labor-hour para los modelos de acuerdo al top 80-20 del volumen de producción a nivel planta.

Requisitos:

• Estudiante de ingeniería.
• Manejo de equipo de cómputo.
• Conocimiento en balanceo de líneas (deseable).
• Disponibilidad para trabajar de lunes a viernes 7am a 3pm.

Beneficios:

Apoyo económico, prestaciones de ley.

Ubicación