General function:

Ensure that each assigned client complies with all legal requirements with the three levels of government, supporting them throughout the process during audits and inspections.

Description and details of activities:

• Responsible for implementing Industrial Safety, Hygiene, and Environmental programs to prevent or correct hazardous or unhealthy working conditions, as well as measures for prevention and protection of the environment.
• Responsible for creating, monitoring, and auditing the Environmental Control System, which complies with the requirements established by the regulations and legislation of the different government agencies (municipal, state, and federal). International certifications, as well as the company's internal policies and procedures.
• Responsible for the coordination and proper functioning of the Safety and Hygiene Commission.
• Determines and maintains a monthly monitoring program for inspection rounds in the production and administrative areas in conjunction with the Health and Safety Committee.
• Responsible for monitoring and auditing the handling, storage, and disposal practices for materials and waste (hazardous and non-hazardous) to ensure compliance with the requirements of environmental regulations and laws.
• Responsible for implementing and monitoring the Company's Contingency Plan in coordination with the relevant authorities (federal, state, and/or municipal), establishing emergency response plans.

Requirements:

• Professional career.
• 2-4 years of experience in a similar position.
• Personnel management, ability to interact with groups.
• Commitment to following procedures.
• Advanced conversational English.

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Técnico de Mantenimiento | Empresa Internacional en Arranque de Planta | El Marqués, Querétaro

¡Forma parte del arranque de una nueva planta de manufactura!

¿Te gustaría participar en la instalación y puesta en marcha de una empresa internacional desde sus inicios? Esta es una excelente oportunidad para integrarte a un proyecto de crecimiento, trabajar con tecnología de vanguardia y desarrollar tu carrera profesional en un ambiente dinámico e innovador.

Principales responsabilidades

• Apoyar en la instalación, integración y puesta en marcha de maquinaria y equipos.

• Brindar soporte técnico en conexiones eléctricas, neumáticas y actividades de facilities.

• Ejecutar mantenimiento preventivo y correctivo a maquinaria y equipos.

• Dar seguimiento a la gestión de mantenimiento y actividades de TPM.

• Diagnosticar y solucionar fallas en maquinaria e instalaciones.

• Interpretar diagramas eléctricos y de PLC.

• Atender equipos especializados como CNC, servomotores y PLC.

• Colaborar con las áreas de Ingeniería y Producción para asegurar la confiabilidad de los equipos.

Requisitos

• TSU concluido.

• De 3 a 5 años de experiencia en mantenimiento industrial, preferentemente en la industria automotriz.

• Inglés básico.

• Conocimientos en:

  • Neumática.

  • Control electrónico.

  • PLC.

  • Equipos CNC.

  • Servomotores.

• Experiencia con PLC Delta y Allen Bradley.

• Lectura e interpretación de diagramas eléctricos y de PLC.

• Experiencia en mantenimiento preventivo, correctivo y TPM.

• Manejo de herramientas de análisis y solución de problemas.

Competencias

• Trabajo en equipo.

• Comunicación efectiva.

• Orientación al servicio.

• Análisis y solución de problemas.

• Compromiso e integridad.

Horario

Lunes a sábado de 7:00 a.m. a 3:00 p.m.

Posteriormente se implementará un esquema de rotación de turnos.

 ¿Qué ofrecemos?

• Integrarte a una empresa internacional en arranque de operaciones.

• Participar en la instalación y puesta en marcha de nueva maquinaria y procesos.

• Desarrollo profesional y oportunidades de crecimiento.

• Excelente ambiente de trabajo.

• Prestaciones superiores a las de ley.

¡Postúlate y sé parte del equipo que dará vida a una nueva operación desde el primer día!

We’re looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes ownership of the customer experience from initial contact through resolution.

In this role, you will support direct consumers after they purchase through our Retail Program, helping ensure that post-purchase questions and concerns are handled efficiently, professionally, and with empathy.

What You’ll Do

As a Consumer Support Specialist, you will serve as a key point of contact for customers throughout their post-purchase experience. Your responsibilities will include:

• Respond to customer inquiries via phone and email
• Manage approximately 40 to 70 customer support tickets per day
• Track, document, and manage customer cases through Zendesk
• Provide timely responses and consistent follow-up on open cases
• Assist customers with installation concerns and rescheduling
• Coordinate product, kit, and part replacements
• Support refund, warranty, and order-related requests
• Assist customers who may be dissatisfied with their product, installation, color, materials, or overall experience
• Handle frustrated customers with empathy and professionalism while working toward practical solutions
• Prioritize multiple open cases to ensure urgent concerns are addressed appropriately
• Partner with Retail Sales, Accounting, Production, and Patterns to resolve customer issues
• Take ownership of customer cases and follow them through to resolution

What We’re Looking For

• Previous Zendesk experience is required
• Salesforce experience
• Native-level English proficiency
• Previous experience in a high-volume customer service environment
• Strong verbal and written communication skills (native english)
• Excellent multitasking, organization, and prioritization abilities
• Post-purchase customer support experience
• Strong customer de-escalation skills
• Experience with refunds, warranties, replacements, or order management
• Experience collaborating across multiple departments to resolve customer concerns

Schedule

Monday through Friday 7:00 AM to 5:00 PM.

Training will last approximately 2 to 3 weeks and will take place from 7:00 AM to 5:00 PM.

Hiring Process

Our selection process includes three interviews, a medical examination and a drug screening

NOTE: The payroll processed through HSBC

Ready to Join Our Team?

If you have Zendesk experience, strong English communication skills, and experience managing high-volume customer support, we want to hear from you.

If you’re organized, empathetic, comfortable handling challenging customer situations, and motivated to take ownership of problems through resolution, apply today and take the next step in your customer support career.