Posición: Quality Engineering Manager
Tipo de empleo: Permanent
Tipo jornada: Full-time
Industria: Manufacturing and Production
Localización: Ramos Arizpe
Fecha de publicación: 25-04-2024
Identificador oferta: 40605

Descripción

Position Overview:

The Quality Engineering Manager is responsible for managing customer quality relationships and ensuring customer satisfaction through effective quality engineering processes and solutions. This role involves leading a team of quality engineers, interfacing with customers to address quality concerns, and driving continuous improvement initiatives to enhance product quality and reliability.

Responsibilities:

  1. Customer Relationship Management:
  • Serve as the primary point of contact for customer quality-related issues and concerns.
  • Establish and maintain strong relationships with key customers, understanding their quality requirements, expectations, and feedback.
Quality Engineering Leadership:
  • Lead and manage a team of customer quality engineers, providing direction, guidance, and support to achieve departmental goals and objectives.
Quality Issue Resolution:
  • Investigate and analyze customer quality issues, root causes, and corrective actions, utilizing problem-solving tools and methodologies such as 8D, 5 Whys, and fishbone.
  • Lead cross-functional teams to develop and implement effective corrective and preventive actions (CAPA) to address customer quality concerns.
Continuous Improvement:
  • Collaborate with engineering, manufacturing, and supply chain teams to identify opportunities for process improvement and quality enhancement.
  • Investigate and analyze warranty data and returned parts, root cause and corrective actions.
Quality Metrics and Reporting:
  • Establish key quality performance indicators (KPIs) and metrics to monitor and measure customer quality performance.
  • Prepare and present regular quality reports and performance dashboards to management and customers.

Requirements:

  • Bachelor's degree in engineering or related field; advanced degree preferred.
  • Minimum of 7-10 years of experience in quality engineering or quality management roles, preferably in the automotive industry.
  • In-depth knowledge of quality management systems, methodologies, and tools, such as IATF 16949, ISO 9001, Six Sigma, APQP, PPAP, and FMEA.
  • Experience in customer-facing roles, with the ability to manage customer relationships.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office Suite and manufacturing software systems.
  • Proficiency in Spanish and English languages (written and verbal)