Descripción

Import & Export Lead

Position Overview

NAPS is a company that manages Human Resources, Customs, Finance, and Environment, Health & Safety (EHS) for companies looking to start operations in Mexico. For over 30 years, we have driven the success of more than 200 companies across all industrial regions of Mexico, spanning various sectors and industries. We invite you to join our solid team of professionals and become an essential part of our growth.

We are looking for an Import & Export Lead to join our Import & Export, this is a

leadership opportunity for a professional with hands-on Import & Export experience who is ready to strengthen their people leadership skills while remaining closely involved in daily operations.

Key Responsibilities

• Monitor and ensure compliance with established processing times, procedures, and departmental metrics for Import & Export transactions.
• Provide guidance to coordinators when questions or exceptional situations arise, including workload restructuring and responses to customers or suppliers.
• Ensure coordinators complete and close customs entries accurately and on time, applying available government programs and benefits that allow for applicable duty exemptions.
• Identify situations that may prevent an efficient workflow, including issues related to SIEF, supplier platforms, computer equipment, or other work tools.
• Participate in meetings with customers and personnel responsible for compliance and administrative activities related to catalog maintenance, particularly when accuracy levels deviate from expectations or updates are not completed within the timeframes established by customs regulations.
• Promote team accountability, professionalism, and a respectful, collaborative work environment with internal and external customers.
• Maintain effective communication between coordinators, supervision, and management when operational issues, concerns, or workplace matters arise.
• Communicate with customers regarding escalated situations and provide well-thought-out, strategic solutions.
• Identify different levels of customer risk and promote specific improvement actions.

Qualifications

Required

• Bachelor’s degree.
• Advanced English, with the ability to communicate effectively in a professional environment.
• General experience in Import & Export operations.
• Experience applying sector-specific programs such as PROSEC, R8, or similar programs.
• Experience with maritime shipments, including operations through Ensenada.
• Ability to provide direction, follow up on operational activities, communicate effectively, and support a team in meeting established objectives.

What Makes This Opportunity Attractive

This position is ideal for an Import & Export professional who wants to continue developing their leadership career while maintaining strong exposure to daily operations.

You will have the opportunity to:

• Lead and support a team.
• Strengthen your experience in operational leadership.
• Work closely with other supervisors and experienced Import & Export leadership.
• Gain exposure to different customers, risk levels, government programs, and operational scenarios.
• Contribute directly to process improvement and operational efficiency.

Schedule

Monday through Friday
8:00 a.m. to 6:00 p.m.

Location

Los Pinos Industrial Park

Benefits

• Weekly pay.
• Savings fund.
• Major Medical Insurance (SGMM).
• Grocery vouchers.
• Additional company benefits.