Descripción
Currently looking for a customer service oriented representative for our Dealer Support Department. A Dealer Support representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction, helping with dispatch processes & customer communications and assistance regarding their purchase process, monitoring report and clearing and minor issues problem solving.
Responsibilities (including but not limited to):
- Assist clients on procesess like Billing, Warranty Services, Product Specifications
as well as Scheduled Shipping and Shipping Information. - Handles all inquiries from Customers performing extensive research and/or coordinating with other Departments as required obtaining solutions.
- Identify and assess customers’ needs to achieve satisfaction.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- May Coordinate Product Returns for exchange or rework.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Formulates the required Reports and Prepares General Correspondence.
- Meets the Established Procedures and the Policies of the Organization.
Skills:
- 1 year of proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Detail oriented
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Bilingual (English and Spanish).
Schedule: Monday to Thursday 6:30am - 5pm & Friday 6:30am - 3:00pm
Contract starting with a 3 months initial period, with posibility to extend indefinitly.