We are actively seeking a Senior Customer Quality Engineer passionate about driving technological innovation in the manufacturing environment. You will work directly with customers, interfacing seamlessly with cross-functional Engineering, Production, suppliers, and other QA functions to ensure timely and efficient closure of customer Quality requests, handling field returns/8D/FA cases, and audit support.

About the Role:

• Generate monthly warranty reports from Power BI and Pareto issues to improve product quality and reliability.
• Manage customer quality requirements and lead the resolution of quality-related issues.
• Perform quality issue diagnoses and root-cause analysis.
• Conduct customer quality audits.
• Develop 8D reports and manage customer-facing communications.
• Continuously improve quality and lead kaizen events.
• Supervise test technician and warranty administrator.  

Qualifications:

• Bachelor’s degree in engineering or related fields.
• 5+ years of proven experience in Quality.
• Experience in Customer Quality Engineering, Quality Management Systems, Engineering, Failure Analysis, Product Engineering, and Production Quality Control in Electronic Manufacturing.
• Experience in Power BI.
• Knolowgde in hands-on Quality tools and methodologies, statistics, and structured problem-solving techniques.
• Excellent communication skills such as good influence and negotiation skills to respond to difficult news and situations.
• Advanced english communications skills.
• Valid Visa to visit the US.

Compensation package:

• Competitive salary range.
• Weekly food coupons.
• 20 days of Christmas bonus.
• Family Major Medical Insurance.
• Life insurance.
• Growth plan.
• More.