Descripción

We are looking for a Customer Service Representative to serve as the primary point of contact for assigned customers, providing support related to order management, customer inquiries, disputes, and general assistance.

The ideal candidate will have strong communication and organizational skills, experience working with customer orders, and the ability to coordinate effectively with internal departments such as Sales, Planning, Purchasing, and Accounting. Experience using SAP is required.

Key Responsibilities

• Serve as the initial point of contact for assigned customers regarding order administration, assistance, disputes, and general inquiries.
• Communicate professionally with customers and coworkers in person, over the phone, and via email regarding products, orders, and account-related matters.
• Process and expedite customer orders and inquiries for assigned accounts.
• Ensure orders have acceptable scheduled dates and provide customers with timely updates and acknowledgments as needed.
• Schedule and process change-order releases for current orders as required.
• Coordinate with Planners and Buyers to ensure customers receive accurate and up-to-date information regarding their orders.
• Ensure special programs, pricing policies, and freight policies are properly administered.
• Support the Sales team with effective account management, including efficient and cost-effective ordering, inventory levels, and customer relations.
• Work closely with the Accounting Department to resolve customer disputes in a professional and timely manner.
• Maintain accurate customer and order information within SAP.
• Build and maintain positive relationships with customers while providing timely and professional service.
• Follow up proactively on pending orders, customer requests, and internal action items.

Qualifications & Requirements

• Minimum 1 year of Customer Service experience, preferably in a manufacturing, order management, or similar environment.
• Advanced English proficiency required, both conversational and reading.
• SAP experience is required.
• Basic to intermediate computer skills, including Microsoft Office:
  • Excel
  • Word
  • PowerPoint
• Ability to manage multiple priorities and follow up on customer requests in a timely manner.
• Ability to work and communicate effectively with different departments.
• Valid U.S. Tourist Visa required.
• Valid Driver's License required.

Preferred Skills

• Previous experience in customer service within a manufacturing or maquiladora environment.
• Experience with order entry, order management, or account management.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment.
• Proactive approach to customer communication and issue resolution.

Work Schedule & Location

Location: Águila Coronada / Baja Maq El Águila, Tijuana, B.C.
Schedule: Monday through Friday, 7:00 AM to 5:00 PM