Descripción
We're Hiring: Customer Service Analyst (Remote)
As a global leader in quality assurance solutions, we are looking for professionals who are passionate about customer satisfaction, relationship management, and delivering exceptional service. If you enjoy working directly with clients, managing contracts, and ensuring services are executed efficiently, this is an excellent opportunity to join a growing and dynamic team.
Are you passionate about delivering exceptional customer support and building strong client relationships? Do you have experience managing contracts, monitoring service agreements, and analyzing service costs? If so, we'd love to hear from you!
Key Responsibilities:
Manage and follow up on customer contracts to ensure compliance with agreed terms and conditions.
Monitor contracted services and coordinate with internal teams to guarantee successful execution.
Track and analyze service-related costs and identify opportunities for improvement.
Serve as the primary point of contact for customers, providing timely updates and support.
Prepare reports, service metrics, and performance analyses.
Maintain strong relationships with domestic and international clients.
Qualifications:
Bachelor's degree in Business Administration, International Business, Industrial Engineering, or a related field.
3+ years of experience in Customer Service, Account Management, Contract Administration, or a similar role.
Experience managing customer contracts, service agreements, and cost analysis.
Advanced English communication skills (written and verbal).
Strong analytical and organizational skills.
Advanced proficiency in Microsoft Excel.
Ability to work effectively in a fast-paced, customer-focused environment.
What We Offer:
- Direct employment with a global organization.
- Professional growth and career development opportunities.
- Competitive salary and benefits package.
- Exposure to international customers and cross-functional teams.
- A collaborative environment focused on quality, innovation, and customer success.