Descripción

Customer Service

The Customer Service Representative supports U.S.-based wholesale accounts from Mexico operations by handling inbound customer inquiries, processing orders, and coordinating order-related communication. This role operates in a fast-paced environment and requires strong bilingual communication skills, attention to detail, customer focus, and the ability to manage multiple priorities while maintaining accuracy and service standards. Structured onboarding and job training are provided to support successful performance in the role.

Key responsabilities

• Handle a high volume of inbound calls from U.S. wholesale dealers efficiently; help customers select the correct kit by vehicle year, make, model, trim, and configuration.
• Enter orders accurately into our system; confirm all details with the customer before submitting.
• Manage order changes, cancellations, and holds per established procedures.
• Track shipments and communication status to customers.
• Maintain accurate order records and route invoices and documents to the appropriate team members.
• Communicate with internal departments to resolve order-related issues.
• Maintain confidentiality of customer and company information.
• Perform other job-related duties as assigned, consistent with business needs.

Skills and experience

• High school diploma or equivalent
• Professional proficiency in spoken and written English sufficient to support U.S.-based customers by phone and email.
• Strong phone communication and active listening.
• High attention to detail and accuracy in data entry.
• Ability to multitask and work efficiently in a fast-paced, high call volume environment.