We’re seeking a motivated Director of Training and Development to take charge of our customer experience (CX) quality, insights, and training efforts. If you’re passionate about strategic innovation, collaboration, and creating exceptional experiences, this might be the role for you!

What You’ll Do:

• Develop and Lead Strategy: Build a visionary quality and insights strategy to enhance CX performance. Set and refine standards, policies, and procedures that represent both the voice of our customers and our business.
• Analyze and Drive Improvements: Monitor performance metrics, analyze results, and create actionable plans to achieve key goals. Identify best practices to ensure high-performing teams and meaningful results.
• Collaborate and Innovate: Work closely with cross-functional teams to align on goals and improve business performance. Contribute to strategic planning and ensure strong training programs are in place.
• Embrace Emerging Trends: Stay ahead of the curve by integrating cutting-edge technologies, including AI, to enhance training and CX efficiency.
• Lead with Purpose: Supervise a dedicated team of professionals, set clear expectations, and foster a collaborative, results-driven culture that prioritizes growth, accountability, and excellence.

What We’re Looking For:

• A Bachelor’s degree in Business, Management, or a related field.
• 10+ years of experience in relevant roles, including at least 5+ years in leadership positions.
• Expertise in instructional design, adult learning principles, and training program development.
• Proficiency with CX tools, quality metrics, and analytics.
• Proven leadership skills and a creative, strategic mindset.

Why Join Us? You’ll play a pivotal role in shaping how we deliver quality and support both our team and clients. Your insights and leadership will help drive cultural transformation, improve performance, and create an environment where everyone thrives.

Additional Details: This role is intellectual in nature and may require sitting and standing for extended periods. Occasionally, lifting up to 35 lbs. may be needed. Duties and responsibilities may evolve to meet organizational needs.

If you’re ready to take the lead and make a lasting impact, we’d love to hear from you!