Descripción

This position is responsible for implementing the Customer Service daily operations.

The Customer service agent ensures an excellent customer experience with every contact (phone, email, and or by chat) Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service parts.

Responsibilities

• Assist Consumers on inbound calls with general inquiries, troubleshooting, and warranty replacements
• Input complete and accurate information on Zendesk (Ticketing System)
• Follow up on customer issues by e-mail, phone, or chat
• Provide service parts and follow-up delivery

Requirements

•  2 years of experience in customer service (Industry preferable/ Call Center Acceptable).
• Good communication skills are needed for this position.
• Fluent in English is a requirement for this position (spoken/written).
• Computer skills required. Windows (preferable).
• No transportation issues - have your car (preferable).
• Attention to detail.
• Multi-task.
• Assist demanding customers.
• Problem-solving.
• Time management.