TASKS AND RESPONSIBILITIES

• Set up user accounts, permissions and passwords
• Deploy and maintain desktop, thin client stations
• Deploy and maintain printers, scanners, and other input devices
• Deploy and maintain desktop phones, soft-phones, and conference room equipment
• Operate and maintain local area networks, track significant problems and monitor performance
• Ensure that all IT equipment complies with industry standards
• Analyze and resolve issues, whether it is a major system crash or a forgotten password;
• Train and support users with varying levels of IT knowledge and competence
• Participate in both long and short term technology planning `
• Maintain material traceability as required.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Ability to communicate clearly and effectively to users
• 10 years of experience or higher
• Computers and related technologies
• Components of local area networks
• Local area network architecture
• Microsoft operating systems Windows 7, 8, 10, Server 201x
• Microsoft products such as Office 2016, Office 365, Teams
• Understanding of thin client technology Citrix, RDS
• Knowledge of Windows Active Directory , AzureAD
• Bilingual English/Spanish (required)