Job Description

The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience.
Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.

This is not a Call Center, is a Distribution center with service offices in Zona Rio in Tijuana.  
Not a sales role, it's a Back Office Customer service position, assisting customers through: 
E-mail - SMS - Chat - Web Base apps - Facebook.
Helping clients with inquiries related to their orders, order processing, order follow up, cancellation and troubleshoot assistance. 
All this working in site offices, this is not a remote or work from home vacancy.

RESPONSIBILITIES
Answer emails, chats, Facebook msg's, written questions from customers & retailers.
Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software
Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order. 
Write proform invoices
Communicate discrepancies with customer order (credit, MOQ, price, locations, number of products)
Make sure orders are shipped; if not verify why and when it will ship.

REQUIREMENTS
Bachelor's degree preferable, unfinished is ok, High school Grad or GED/ Preparatoria - is a must require.
Experience in customer service (Industry preferable/ Call Center Acceptable) 
Good communication skills are needed for this position. (no slang) 
Fluent in English is a requirement for this position (spoken & written) .
Computer skills required. MacOS user level (preferable)
No transportation issues, the area Zona Rio has plenty of transportation to different zones - if you have your own car/bike (is preferable) - Free Parking in site.
INE - Current 
HSBC - no issues with bank  

We Offer
Great location offices  
Weekly Salary  + Law Benefits
Weekly Bonuses - Punctuality & Assistance
Permanency Bonus by the end of the period.

Schedule from 7am to 5pm Temporary position - 5 months September to January 

Tuesday–Saturday Or Sunday–Thursday

Ubicación Zona Río