Job Description

The function of the Customer Service Agent is to be a link between the customer and our Company, ensuring the customer's value and providing a greater experience. Focus is always assured while working with our sales and shipping teams to ensure time and efficiency in our clients' delivery process.

This is not a Call Center, nor a sales role, it's a Distribution Center with service offices in Zona Rio in Tijuana. This is not a remote or work from home vacancy.

🙋‍♂️Responsibilities

• Assist customers through phone calls and e-mails.
• Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software.
• Confirm order shipping date, location, time for delivery, and other inquiries regarding his order.
• Write proforma invoices.
• Communicate discrepancies with customer orders (credit, MOQ, price, locations, number of products).

☑️Minimum qualifications

• High school degree / Preparatoria is a must.
• Experience in customer service (Call Center Acceptable).
• Fluent in English is a requirement for this position (spoken/written).
• Good communication skills are needed for this position (no slang).
• Computer skills.
• Valid INE.
• Have no issues with the bank HSBC.
• No transportation issues.

✅Great qualifications

• Bachelor's degree, unfinished ok.
• Experience in customer service ( In manufacturing, logistics or related Industry).
• MacOS user level.
• Have your own car / bike - Free Parking in site.

💰We offer

• Great location offices.
• Weekly Salary + Law Benefits.
• Weekly Bonuses - Punctuality & Assistance.
• Permanency Bonus by the end of the period.

🕒Schedule

From 7 am to 5 pm - Monday to Friday

Temporary position - 5 months - September to January

ℹ️Additional info:

• The Zona Rio area has plenty of transportation to different zones - if you have your own car/bike (is preferable) - Free Parking in site.