RE: Staffing Request: 15 Temporary CS & Back Office Agents (9/7/26 – 1/29/27)
RE: Staffing Request: 15 Temporary CS & Back Office Agents (9/7/26 – 1/29/27)
- From
- Verónica Solís
- To
- Mario Desantiago
- Cc
- 'Ana Amador'; Natalia Lopez; Alexia Borbon; Shantal Machado
- Recipients
- mario.desantiago@napsmexico.com; analuisa.amador@napsmexico.com; natalia.lopez@napsmexico.com; alexia.borbon@napsmexico.com; shantal.machado@napsmexico.com
Ohh si, viene en el mismo archivo pero en diferente pestaña.
Saludos!
From: Mario Desantiago <mario.desantiago@napsmexico.com> Sent: Tuesday, August 4, 2026 1:16 PM To: Verónica Solís <veronica.solis@specializedhr.mx> Cc: 'Ana Amador' <analuisa.amador@napsmexico.com>; Natalia Lopez <natalia.lopez@napsmexico.com>; Alexia Borbon <alexia.borbon@napsmexico.com>; Shantal Machado <shantal.machado@napsmexico.com> Subject: RE: Staffing Request: 15 Temporary CS & Back Office Agents (9/7/26 – 1/29/27)
Hola Verónica,
Espero que estés muy bien. En relación con las vacantes temporales, Shantal y Alexia estarán trabajando en conjunto para atender el requerimiento.
Ya tiene tiempo que no nos toca atender este requerimiento. Es un gusto que Claudia y Luis sigan como líderes de los equipos. Con base en el correo de Cyndy Underwood, falta la requisición de las vacantes de Luis López, ¿nos apoyas con esa requisición también por favor?
@Shan favor de iniciar contacto con Claudia y Luis para el intake meeting.
Saludos.
Mario De Santiago Rivas
Indirect Recruitment Supervisor
*mario.desantiago@napsmexico.com
( +52 (664) 969 4615
Consulta nuestro aviso de privacidad en:
http://www.soportearco.com/NAPS/
From: Verónica Solís <veronica.solis@specializedhr.mx> Sent: Monday, August 3, 2026 12:41 PM To: 'Natalia Lopez' <natalia.lopez@napsmexico.com>; requisiciones@napsmexico.com Cc: 'Ana Amador' <analuisa.amador@napsmexico.com> Subject: FW: Staffing Request: 15 Temporary CS & Back Office Agents (9/7/26 – 1/29/27)
Hola Natalia buenas tardes, como platicábamos en la mañana ya nos enviaron el requerimiento de la contratación de temporales para el área de Customer Service, te anexo los formatos de requisicion asi como los detalles que nos pide Cyndy, cualquier duda me encuentro a tus ordenes, saludos!
From: Cyndy Underwood <cyndy.underwood@vuori.com> Sent: Monday, August 3, 2026 11:15 AM To: 'Ana Amador' <analuisa.amador@napsmexico.com>; Verónica Solís <veronica.solis@specializedhr.mx> Cc: CC Hodder <cc.hodder@vuori.com>; Luis Lopez <luis.lopez@vuori.com>; Claudia Zavala <claudia.zavala@vuori.com> Subject: Staffing Request: 15 Temporary CS & Back Office Agents (9/7/26 – 1/29/27)
Hi Team,
We are submitting a request for 15 temporary agents to support our upcoming peak season.
The coverage period for all roles will begin with staggered starts in September/October and run through an end date of January 29, 2027.
Of the 15 total agents requested:
* 9 agents will be assigned to the Email Team (Back Office)
* 6 agents will be assigned to the Phone Team (Customer Service)
📋 Position Breakdown & Schedules
* Customer Service Representatives – Phone Team (6 Positions):
* Schedule: Monday – Friday, 7:00 AM – 5:00 PM
* Daily Rate: $1,000 MXN
* Retention Bonus: $12,000 MXN (payable upon completion of the full period ending 1/29/27)
* Back Office Representatives – Email Team (9 Positions):
* Schedule: 5 agents (Sunday – Thursday) | 4 agents (Tuesday – Saturday), 7:00 AM – 5:00 PM
* Daily Rate: $1,000 MXN
* Retention Bonus: $8,200 MXN (payable upon completion of the full period ending 1/29/27)
🗓️ Onboarding Waves & Timeline (9/7/26 – 10/05/27)
We will onboard the 15 agents in 3 waves of 5 agents each:
* Wave 1: September 7th, 2026
* Wave 2: September 20th, 2026
* Wave 3: October 5th, 2026
Note: We can be flexible on how many candidates start in a given wave, provided no single wave exceeds 6 agents total.
🎯 Candidate Requirements & Location Details
* Language/Skills: Fully bilingual (fluent written and spoken English).
* Testing: Writing test and a typing test (minimum 25 WPM) are required. Please include test scores when submitting candidates.
* Work Location: Torre Peninsula. (On-site parking will be provided for agents with vehicles).
Lastly, we would like to specifically request Shantal Machado as the lead recruiter overseeing these backfills.
Please let us know if you need any additional details to kick off sourcing!
Best,
Cyndy Underwood
Cyndy Underwood Customer Service Manager
www.vuori.com | #therisetheshine