Goals:

• Manage assigned customer portfolio, including key accounts
• Focus on driving revenue growth, profitability, and positive cash flow
• Ensure high levels of customer satisfaction and retention
• Develop and manage a Customer Success Team
• Provide strategic direction and leadership to the Customer Success Team
• Align Customer Success initiatives with overall business objectives

Tasks and Responsibilities

• Management of the assigned Customer Success Team.
• Customer relationship management includes full program responsibility with both, existing and new customers and support with contract negotiations.
• Supports new business development and growth objectives within focused vertical markets includeing Med-tech and Life sciences, Aerospace, Smart Infrastructure and Environment, and Industrial market sectors.
• Effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility)
• People & organization development: implementation of the Company Operating Model including further development of key roles, competencies and interfaces to business support functions and operations organization.
• Collaboration with colleagues in other regions
• Positioning and representing a great experience with customers
• Assess/mitigate risks associated with customer programs, monitor and track performance of the assigned portfolio and individual customers against established KPIs and goals.
• Analyze customer data to identify trends and opportunities for improvement, program expansion, and routine utilization of business intelligence platform/tools (Qlik/SAP/CRM)

Required Knowledge Skills and Abilities

• Bachelor’s degree in business, finance, and/or technical program
• Over 5 years of demonstrated leadership experience
• Over 5 years of relevant experience in a manufacturing environment; preferably electronics industry
• Entrepreneurial mindset with a focus on innovation and growth
• Strong customer-centric approach and focus on meeting/exceeding client requirements
• Excellent problem-solving and analytical skills with a strategic mindset
• Ability to learn/understand technical aspects of electronics contract manufacturing and collaborate with cross-functional teams in overall management of customer programs
• Skilled in conflict resolution with the ability to navigate interpersonal dynamics
• Exceptional communication and negotiation skills with “C-suite” and Director Levels
• Bilingual Spanish/English
• Valid US Visa