Titulo de empleo: Back Office Customer Service
Tipo de Empleo: Permanente
Tipo de vacío: Full-time
Industria: Distribution / Ecommerce
Experiencia: Customer Service Supply Chain Management
Skills: CRM ERP Writing Skills Great attitude Confident
Localización: tijuana
Empleo publicado: 07-04-2021
Identificador del Empleo: 34453
Nombre de contacto: Ruben Carrillo
Número de telefono: 9694693
Email de contacto: ruben.carrillo@napsmexico.com

Descripción del Empleo

This vacancy is in TIJUANA. 

The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience,
Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.

*** This is not a Call Center, is a Distribution center > NO calls, No Sales position<, it's a Back Office Customer service role, assisting customers through E-mail, SMS, Chat, Web Base apps, Facebook, helping them with inquiries related to their orders, order process, order follow up, cancellation and troubleshoot.***
      To be working in site, this is not a remote or home office vacancy.

RESPONSIBILITIES
Answer emails, chats, Facebook msg's, written questions from customers & retailers.
Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software
Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order. 
Write proform invoices
Communicate discrepancies with customer order (credit, MOQ, price, locations, number of products)
Make sure orders are shipped; if not verify why and when it will ship.

REQUIREMENTS
Bachelor's degree preferable, Unfinished ok,  Highschool / Preparatoria - is a must.
Experience in customer service (Industry preferable/ Call Center Acceptable) 
Good communication skills are needed for this position. (no slang) 
Fluent in English is a requirement for this position (spoken / written) .
Computer skills required.
Must have own car (preferable).

We offer: 
Work Schedule: -Tuesday to Saturday 8am to 6pm (Sunday & Monday off)
                          -Sunday to Thursday 8am to 6pm (Friday & Saturday off)
Job offer, direct hiring, full law benefits (declared entirely to IMSS) Punctuality + Assistance bonus, food vouchers.