Titulo de empleo: Customer Service Representative
Tipo de Empleo: Permanente
Tipo de vacío: Full-time
Industria: Call Centre and Customer Service
Experiencia: Client Services Customer Service
Skills: CRM ERP Customer Service
Localización: tijuana
Empleo publicado: 26-08-2019
Identificador del Empleo: 32843
Nombre de contacto: Ruben Carrillo
Número de telefono: 9694693
Email de contacto: ruben.carrillo@napsmexico.com

Descripción del Empleo

The functions of the Customer Service Representative is to be a link between the customer and our sales team, making sure the value of customer focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.

RESPONSIBILITIES
Answer phone calls and / or written questions from emails from customers (retailers).
Enter customer orders (solve/get answers to ambiguities) in ERP
Confirm order shipping date
Write proform invoices
Request shipping quotes from logistics
Communicate discrepancies with customer order (credit, MOQ, price)
Make sure orders are shipped; if not verify why and when it will ship.

REQUIREMENTS
Bachelor's degree preferable, Un-finish could be considered.
2 years of experience in customer service
Good communication skills are needed for this position.
Fluent in English is a requirement for this position.
Computer skills required.
US Visa (preferable)