Descripción del Empleo
The functions of the Customer Service Representative is to be a link between the customer and our sales team, making sure the value of customer focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.
Answer phone calls and / or written questions from emails from customers (retailers).
Enter customer orders (solve/get answers to ambiguities) in ERP
Confirm order shipping date
Write proform invoices
Request shipping quotes from logistics
Communicate discrepancies with customer order (credit, MOQ, price)
Make sure orders are shipped; if not verify why and when it will ship.
Bachelor's degree preferable, Un-finish could be considered.
2 years of experience in customer service
Good communication skills are needed for this position.
Fluent in English is a requirement for this position.
Computer skills required.
US Visa (preferable)