Client Relations Specialist 

Responsibilities

• Serve as the primary day-to-day contact for key customers, ensuring high responsiveness and accessibility.
• Manage and strengthen relationships with key accounts, delivering a high level of customer satisfaction.
• Lead account-level initiatives related to organizational change management.
• Coordinate and support project management activities at the account level, ensuring timely and effective execution.
• Support new business development initiatives, including quotations and product launch requirements.
• Oversee and manage the order fulfillment cycle to ensure smooth operations.
• Drive and maintain high On-Time Delivery (OTD) performance.
• Collaborate with internal teams to continuously improve processes and enhance customer service.

Requirements

• Technical degree in Business Administration or High School.
• Experience in Customer Service details.
• Experience managing projects and handling multiple priorities simultaneously.
• Knowledge of supply chain, customer service, or logistics processes (preferred).
• Strong communication and interpersonal skills.
• Ability to lead initiatives and work collaboratively across teams.
• Results-oriented with strong problem-solving abilities.
• Advanced English.

Key Skills

• Customer focus
• Attention to detail
• Proactivity
• Adaptability
• Strategic thinking